The spa industry over the last 5 years has shown tremendous growth, not only in the number of spas, but also in the diversity of spas and spa therapies available. This growth has resulted in the necessity to define and unite the spa industry, and ensure a consistent quality spa experience for the spa visitor. They are various opportunities available as employee in the Spa & Wellness Industry. Spa owners are constantly looking for one unique post called spa manager to run their set up successfully.
Individuals with specialized training and education in Spa Management can expect a variety of career options and levels of leadership available to them in the industry, either directly working in a spa or working for an industry vendor or support service company. At a time spa manager post is labeled with different name as a assistant Team Leader, spa Coordinator and assistant General Manager.
Salary ranges for Spa manager vary based on the level of position, type of spa, organizational structure, and experience. On an average, Spa Director salaries fall within the ranges listed below:
- Day Spa: $40,000 – $50,000
- Hotel/Resort Spa: $50,000 - $65,000
- Destination Spa: $60,000 – $90,000
- Multi-Spa Facility or Corporate Position: $75,000 - $100,000
Following Traits are very important to become good spa manager -
· Maintain and preserve the Spa's vision and mission
· Adeptness in problem solving
· Willingness to learn new skills and systems
· Punctuality for staff functions and meetings
· A healthy and well maintained appearance and proper grooming
· Excellent verbal communication skills
· Strives to achieve the highest standards through continuing education
· Mentor staff for professional growth
· Possess a soulful, authentic sense of self
· Serve as a lifestyle model for staff and client
· Visionary in regards to health and wellness
· Excellent written communication skills
· Understand integration of mind-body-spirit-environment
· Ambassador and educator to the community.
· Mediate disputes and complaints within staff
· Ensure safety and security for Spa guests and employees
· Set and implement staffing levels and standards for all technical service providers and support positions
· Serve on executive/management committee
· Exemplify emotional/intellectual maturity and discretion
· Create and implement staff schedules
· Set and implement standards for customer service
· Mediate disputes and complaints – customers
· Familiar with various certification and hiring guidelines
· Serve as liaison between management, staff and clients
· Ensure proper maintenance of the facility and equipment
· Implement marketing and promotion efforts
· Conduct employee evaluations.
· Ability to develop a budget
· Implement and manage a budget
· Capable of interpreting financial reports, P& L, etc.
· Ability to set and maintain pay schedules
· Oversee inventory management including back bar
· Oversee inventory management – retail.
Following aspects of spa Therapy Knowledge Base is also very important.
- Working knowledge of benefits and protocols of Spa therapies
- Support continuing education for staff
- Working knowledge of treatments and how they should be performed
- Possess product knowledge
- Coordinate training in regards to retail goals
- Implement training programs in regards to customer service
- Knowledgeable on other Spa services including exercise, physical fitness, Spa cuisine, nutrition, salon services and lifestyle skills
- Oversee and coordinate training of treatment protocols on menu.
